Google Maps adds new alert system to help users: What is it and how does it work?

Google Maps has introduced a new feature that aims to help users identify businesses with large numbers of potentially fake reviews. This system places a warning notification on business profiles suspected of containing a significant amount of inauthentic feedback.

The warning card first appeared in the United Kingdom and has recently expanded to users in the United States. This alert notifies users when Google removes one or more fake reviews from a business listing. The notification highlights the possibility that the business profile may exhibit “unusually high or low ratings,” providing users with critical information to make informed choices about local businesses.

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Temporary Inspection Restrictions for Suspicious Businesses

Although Google hasn’t specified the exact criteria for determining unusual ratings, the new alert serves as a tool for users to evaluate the trustworthiness of businesses they consider patronizing. Additionally, when a profile receives this alert, the business may face temporary restrictions on receiving new reviews. During the investigation process, Google may also choose to take down existing reviews and ratings to ensure the integrity of the feedback displayed.

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To improve the user experience on Google Maps, the company encourages users to report suspicious reviews. The reporting process is simple:

1. Open Google Maps: Go to the business profile you want to report.

2. Access Options: Tap the three dots in the upper right corner of the profile.

3. Select ‘Report’: Select this option from the menu.

4. Define the Problem: Select the reason for your report (e.g. “False or misleading content”).

5. Provide Context: Provide any additional details to clarify your concerns about the review.

6. Submit Report: Google will evaluate your report and take appropriate action based on its findings.

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Users should be careful when reporting comments and avoid making false claims, as this may affect the credibility of legitimate feedback on the platform. Users can improve the accuracy of business information on Google Maps by reporting fake reviews.