Subaru Crosstrek Owner Files $5 Million Lawsuit, My Shaking Mirror Is a Major Safety Hazard

Does Subaru have a problem with the Crosstrek and Ascent mirrors?

A new class-action lawsuit against Subaru from America says 2024 deadline Subaru Crosstrek And Subaru Rise Models have dangerous mirror problems because they move and shake while driving. Here’s what customers need to know.

Texas woman’s lawsuit says it’s 2024 Subaru The Crosstrek driver’s side mirror vibrates and shakes while driving and road visibility is impaired. It poses a serious problem as one cannot see the traffic in the blurry mirror.

Texas class action lawsuit The 2024 Subaru Crosstrek and 2024 Subaru Ascent claim that their driver’s side mirrors vibrate and shake to the point that drivers cannot see surrounding traffic.

The class action lawsuit highlights the potential risk, stating: “Mirror Defect poses an extreme safety hazard to drivers and other operators. A vibrating mirror distorts the reflection of vehicles or objects behind or to the side of the vehicle, making it difficult for the driver to make decisions. It can shorten distances or reduce potential hazards, especially at night.” “You can identify it accurately, thus increasing the risk of accidents when changing lanes or making turns.”

The class action lawsuit filed against Subaru of America covers “any person or entity that purchases or leases any 2024 Subaru Crosstrek or 2024 Subaru Ascent vehicle in the State of Texas.”

ClassAction.org Texas plaintiff Katelyn Robinson said she purchased a new 2024 Subaru Crosstrek but soon noticed the driver’s side mirror was vibrating and shaking while driving. Mirror vibration caused the image in the mirror to appear blurry, resulting in difficulty seeing traffic.

Within a month, the Texas woman took her Subaru Crosstrek to a dealer to complain about mirror vibration. Dealership technicians inspected the small SUV and ordered the driver’s side mirror replaced.

Katelyn Robinson returned her vehicle to the Subaru dealer in August 2024 after being told the replacement driver’s side mirror had arrived. Subaru confirmed the complaint about mirror vibration and replaced the Crosstrek driver’s side mirror assembly.

Despite the plaintiff’s efforts, the Subaru driver’s side mirror vibration continued. The plaintiff returned his Crosstrek to a dealer and again complained about driver-side mirror vibration, but the Subaru dealer said nothing more could be done, the suit alleges.

This lack of action is cause for concern.

Lemberg Law, LLC, on behalf of Robinson, filed the Subaru of America class action lawsuit for $5 million. Legal proceedings are expected to begin in the coming months and we will keep you informed of developments.

Subaru issued a TSB in 2015.

Subaru Crosstrek and Ascent reflect class-action lawsuit references December 2015 technical service bulletin (TSB 12-195-15) Subaru issued a broadcast to dealers about door mirror problems.

“In case the customer has concerns about vibration or looseness in any of the door mirrors, a design change has been made to the three mirror head mounting holes in the mounting base. Additionally, a new retaining bolt and tightening torque specification is now used to secure the mirror head to the mounting base. This bulletin includes three mounting Provides a procedure for repairing the existing mirror assembly by replacing the screw with updated fasteners — TSB 12-195-15.

It is important to note that Technical Service Bulletin 12-195-15 refers to 2013-2016 model year Subaru XV Crosstrek vehicles. However, the lawsuit states that there are no TSBs for the 2024 Subaru Crosstrek and 2024 Subaru Ascents in Texas or any other state.

The lawsuit also alleges that the defective vibrating and shaking driver’s side mirrors were replaced with the same defective Subaru mirror and not with a newly remodeled OEM part that would fix the vibration problem.

“Had it done so, Plaintiff and class members would not have purchased the Class Vehicles or would have paid significantly less for them,” the lawsuit argues, accusing Subaru of benefiting from the sale of 2024 sales of Crosstreks and Ascents if it had warned Subaru about vibrating mirrors. while avoiding his obligations.”

This could potentially impact the resale value of these vehicles.

The plaintiff alleges that the automaker “actively concealed the Mirror Defect from its customers despite long knowing that Subaru’s driver-side mirrors would vibrate due to defective installation.”

ArabaComplaints.com states: “Plaintiff also insists that Subaru learned of the mirror vibration problems because of the large number of replacement driver’s side mirrors Subaru ordered. However, plaintiff does not say what that number was.”

Subaru has not yet issued a Crosstrek or Ascent mirror recall, and the plaintiff said no TBS bulletins were issued to dealers about vibrating mirrors. Subaru also allegedly failed to offer to reimburse owners of the 2024 Subaru Crosstrek and 2024 Subaru Ascent in Texas for expenses related to mirror vibrations.

I will keep you informed about new Crosstrek or Ascent model vibrating mirror improvements. Stay tuned.

Have you experienced mirror vibration?

If you purchased a 2024 Subaru Crosstrek or 2024 Ascent and have mirrors that vibrate or shake, we’d like to know. If so, click the red Add New Comment link below and let us know.

I Denis FlierlI have been working as Senior Tork News Writer since 2012. I have invested in the automotive industry in a consulting position for over 13 years and have worked with all major car brands. I am a veteran Rocky Mountain Automotive Press member. You’ll find my expert Subaru analysis Here. Follow me on my X Subaru Report, All Subarus, WRXSTI, @DenisFlierl, FacebookAnd instagram.

Photo credit: Subaru